COURSE OVERVIEW
At Khula, we understand that veterinary practices thrive when receptionists are empowered and supported. Designed by vets for vets, our receptionist course is crafted to recognize the pivotal role these team members play. Receptionists are the warm, welcoming faces of our hospitals, the guardians of our appointment schedules, and the experts on front-of-house products. They are truly the backbone of every practice, serving as the crucial connection between the hospital team and our clients.
This Khula course is designed to celebrate these masters of multitasking, and empower them with a strong foundation of veterinary knowledge. Over 200 receptionists have already successfully completed the course, and we invite you to join them in mastering the art of primary health care and premium client service.
Thanks to our partners Hill’s Pet Nutrition and MSD Animal Health, we have been able to subsidize this course fee. We hope this will allow more practices to invest in upskilling their front staff.
COURSE OUTLINE
Module 1:
The X-Factor
The X-Factor
- The small animal veterinary industry
- Attributes of an exceptional receptionist
- Premium service check list
- Maximising the clinical teams time
Module 2:
Administrative
Masters
Administrative
Masters
- Admissions & discharges
- Shift handovers and team work
- Telephone etiquette
- Effective communication
Module 3:
Puppies & Kittens
Puppies & Kittens
- Preventative Care
- Sterilisations
- Microchips and Pet Insurance
- Nutrition recap
Module 4:
Sales &
Recommendations
Sales &
Recommendations
- Communicating the value of vet services
- The responsibility of recommendations
- Confident cost estimates
- Up-selling and cross-selling
Module 5:
Applied Nutrition
Applied Nutrition
- Super premium nutrition – the why
- Nutritional truths for pet owners
- Raw and home cooked diets
- How to grow the weight management clinic
Module 6:
Dental Health
Dental Health
- Small animal dentistry
- Common dental conditions
- Preventative dental care
- Promoting dentals and communicating value
Module 7:
Senior Pets
Senior Pets
- Golden years’ timelines
- Age related diseases
- Nutrition recap
- Promoting senior health checks
Module 8:
Euthanasia
Euthanasia
- Quality of life assessment
- The euthanasia process
- Reception’s role
- Communicating empathy
Module 9:
Emergencies
Emergencies
- What constitutes an emergency?
- Common emergencies in practice
- The receptionist’s role
- The pet owner’s perspective
Module 10:
Small Animal
Behaviour
Small Animal
Behaviour
- Canine and Feline body language and behaviour
- Stress free vet visits
- Promoting puppy socialisation and training
- Early warning signs of problem behaviour
Module 11:
Clinical
Fundamentals –
PART 1
Clinical
Fundamentals –
PART 1
- Gastrointestinal
- Cardiorespiratory
- Musculoskeletal
- Neurology
- Ophthalmology
Module 12:
Clinical
Fundamentals –
PART2
Clinical
Fundamentals –
PART2
- Dermatology
- Tick borne diseases
- Urinary
- Infectious diseases
- Neoplasia (cancer)
- Reproduction
COURSE DETAILS
- Self study, online course
- 12 modules
- Pre-recorded webinars presented by a
- Khula Veterinarian
- Over 14 hours of course content
- 6 months access to the Khula Classroom
- Downloadable notes
- Tests on completion of each module
- Certificate of completion
COST: R1580
*What are BRAVE-POINTS? For more information click here: https://www.bravecto-rewards.co.za/